Support & phones
What AI changed in Zendesk
8 approved changes. Dated and linked to the vendor's source.
What about your other tools?
Check your business or role- Onboarding that detects topics from ticket history, generates procedures and knowledge articles, and runs readiness tests. Rolling out through October 2026.Replaces: Manually creating procedures and knowledge articles
unverified
Vendor source - Dialogue-builder node that lets AI agents collect structured information during a conversation.Replaces:
unverified
Vendor source - Restricts procedures for email AI agents with agentic AI to customer segments.Replaces:
unverified
Vendor source
Showing 3 of 8. See the complete history with Pro.
Questions
Where do Zendesk's AI changes come from?
Each published entry is checked against the vendor source linked beside it.
Does every feature come with my current plan?
Availability varies. Check each entry’s plan badge, notes and vendor source.