Refunds and cancellations

Last updated 30/10/2026

Cancelling

You can cancel Pro at any time from your portal, under Manage billing. Your subscription stops renewing and you keep Pro until the end of the month or year you've already paid for. After that your account moves to the free plan. Nothing else is deleted unless you delete your account.

Refunds

• Change of mind. We don't refund part-used months or years when you cancel because you no longer want the service.
• Billing mistakes. If we charged you twice, charged the wrong amount or charged you after you cancelled, we'll refund the difference in full.
• Problems with the service. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there's a major failure, you can choose to cancel and get a refund for the unused part of your subscription. For a minor problem, we'll fix it within a reasonable time.

To ask for a refund, contact us through the support address in your account, or reply to any receipt from us, and tell us what happened. We'll reply within 5 business days. Approved refunds go back to the card you paid with through Stripe and usually arrive within 5 to 10 business days.

Payments are processed by Aereum, Ballarat, Victoria, Australia, and appear on your statement as AEREUM* AI CHANGING.