Support & phones
What AI changed in RingCentral
5 approved changes. Dated and linked to the vendor's source.
What about your other tools?
Check your business or role- AI Conversation Expert can generate a coaching plan for an agent on a specific topic.Replaces:
unverified
Vendor source - September 2026 adds purpose-built trackers and CSAT analysis for calls handled by AI agents.Replaces:
unverified
Vendor source - AI agents are a user class in AI Conversation Expert. Admins can apply scorecards, trackers, and surveys to AI-handled interactions and include them in analytics.Replaces:
unverified
Vendor source
Showing 3 of 5. See the complete history with Pro.
Questions
Where do RingCentral's AI changes come from?
Each published entry is checked against the vendor source linked beside it.
Does every feature come with my current plan?
Availability varies. Check each entry’s plan badge, notes and vendor source.